Why Retention Should Be Owned by Ops — Not Just Marketing
Retention Isn’t Marketing’s Job Anymore — It’s Ops Marketing brings customers in. But operations keeps them coming back. Retention is no longer just about email flows and loyalty points — it’s about building a seamless, predictable, and thoughtful experience after the sale. That’s why your ops team should play a core role in customer retention. […]
How to Build a Simple Master SKU Tracker Across 3+ Channels
How to Build a Simple Master SKU Tracker Across 3+ Channels | Modonix Updated April 2024 | By Ahmed Abuswa | Modonix Blog How to Build a Simple Master SKU Tracker Across 3+ Channels When you run inventory across Amazon, Shopify, and a warehouse system simultaneously, you are not running one business — you are […]
Finance KPIs for E-commerce: From MER to Net Burn to Inventory Turn
If you’re running or scaling an e-commerce business, your marketing metrics aren’t the only numbers that matter. Finance KPIs (Key Performance Indicators) help operators, marketers, and founders make smarter decisions by tying performance to bottom-line health. In this blog, we’ll break down the most critical financial KPIs — from MER and Net Burn to Inventory […]