Retention Isn’t Marketing’s Job Anymore — It’s Ops Marketing brings customers in. But operations keeps them coming back. Retention is no longer just about email flows and loyalty points — it’s about building a seamless, predictable, and thoughtful experience after the sale. That’s why your ops team should play a core role in customer retention. […]
How to Build a Simple Master SKU Tracker Across 3+ Channels | Modonix Updated April 2024 | By Ahmed Abuswa | Modonix Blog How to Build a Simple Master SKU Tracker Across 3+ Channels When you run inventory across Amazon, Shopify, and a warehouse system simultaneously, you are not running one business — you are […]
Finance KPIs for E-commerce: From MER to Net Burn to Inventory Turn Ahmed Abuswa, Head of E-Commerce Operations at Modonix • Updated September 2026 Every finance stack in e-commerce produces a KPI that looks like a scoreboard: MER for marketing efficiency, CAC for acquisition cost, ROAS for channel return, inventory turn for stock velocity, net […]
