KPI Tracking and Reporting: Why Most Dashboards Tell You Nothing and What to Build Instead KPI Tracking and Reporting: Why Most Dashboards Tell You Nothing and What to Build Instead By Ahmed Abuswa, Head of E-Commerce Operations at Modonix • Published May 30, 2026 Most businesses do not have a measurement problem. They have a […]
Digitizing Your Product Catalog: How Scattered Data Quietly Drains Margin and What to Build Instead Digitizing Your Product Catalog: How Scattered Data Quietly Drains Margin and What to Build Instead By Ahmed Abuswa, Head of E-Commerce Operations at Modonix • Published May 30, 2026 Most operators do not lose money on their catalog in one […]
Handling Angry Customers: How to Stop Treating Support Anger as a Feelings Problem and Start Treating It as an Operational Output By Ahmed Abuswa, Head of E-Commerce Operations at Modonix • Updated May 30, 2026 • 15 min read Angry customer volume is not random and it is not a measure of how unlucky you […]
